General Question

  • What is generally the size of a tour group?
    Generally the number of guest traveling varies depending on the destination. The average group size for World tour is between 40 to 47 and Indian tour is between 28 to 56. However, if a particular tour gets an overwhelming response or if it is a special tour like My Fair Lady or Second Innings tour then the group size may go beyond the aforesaid group size.
  • Who would be my co-travelers ?
    Your co-travelers can be any individual, right from a professional C.A or Doctor to a teacher, a teenager, an artist, a politician, businessman, people of any religion, from any region, any language etc. When you return from your dream holiday, we assure you that there will be additions to your friends list.
  • Will it be possible to extend my stay at a destination ?
    You can extend your stay provided you intimate us of such extension at the time of your booking. Additional charges will be applicable. No extensions/alterations can be done when the tour is in progress.
  • Can I avail just a part of the tour?
    It is not advisable to do tours partly as you wont be able to experience your dream destinations completely. Karloyatra offers you a wide range of products that suit your requirements. Our travel consultants will guide you on the same.
  • Is the tour itinerary susceptible to last minute changes, as we need to plan our leaves & make necessary arrangements accordingly?
    We do not change the itinerary nor date of the tour, however in case of force majeure events, circumstances force us to change the routing or date of the tour, as the case may be, just for your safety.
  • Can I incorporate any changes in my travel plan once the booking is done?
    Yes, you can modify your booking or travel plan. There may be certain charges for modifications or for canceling the old booking and making new arrangements. The travel consultants at our offices will assist you for the same.
  • Is there any refund against cancellation?
    Cancellation of tour will attract certain cancellation charges. The travel consultant will give you the details about such cancellation at the time of booking or for more information on cancellation charges.
  • Is there any refund against cancellation?
    Cancellation of tour will attract certain cancellation charges. The travel consultant will give you the details about such cancellation at the time of booking or for more information on cancellation charges.
  • What are my options in the event that a tour receives less response ?
    Generally, we operate all the tours that we launch, however in some cases the total number of bookings fall below our prescribed minimum operating capacity, in such cases we give you options and then accommodate or merge your tour with other available tours. You may also opt for our customized packages in such cases, but the services like group games, group activities, meals, tour leader etc may or may not be provided.
  • Do you provide Leave Travel Certificate?
    We do provide the leave travel certificate, subject to your intimation to us about your requirement at the time of booking the tour itself.
  • If I misplace my passport, what assistance will I be provided ?
    Ideally only 1 Tour Leader is assigned to manage the group & since he has to follow the itinerary, the group may have to move ahead to the next destination while you may have to stay back at your current location – additional services will be on chargeable basis! Either we may be able to provide you with assistance – subject to availability & on chargeable basis only – who'll assist you with all the required & necessary formalities like lodging a complaint / FIR at the nearest police station & securing a Landing Certificate from the Indian Embassy of the respective international destination.
  • What is an e-ticket?
    An e–ticket is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. You may request for a copy to be sent to your e-mail id, in-case of International tours - if & when you require e-tickets for buying Forex, for VISA formalities. For outstation guests who have booked Domestic tours & may arrive at the airport before the scheduled time, we may issue an e-ticket copy if requested for - on a case to case basis, under such circumstances, you are requested to not make any changes in it at the airport as it is a group PNR & any changes may create problem(s) for the entire group

Tour Price Discount

  • What does the World tour price include ?
    The World tour price generally is inclusive of your travel arrangements, accommodation, all meals, sightseeing, entrance charges, visas, airport taxes, Tour Leader services, etc. For more information on inclusion of tour price kindly refer tour inclusion section on the respective tour itinerary page on our website
  • What does the Indian tour price include ?
    The Indian tour price generally is inclusive of your accommodation, all meals, sightseeing, entrance charges, Tour Leader services to and from journey tickets. For more information on inclusion of tour price kindly refer tour inclusion section on the respective tour itinerary page on our website.
  • What are the benefits of group bookings?
    Yes, you are eligible for special group discount if you book for a group of more than 8 guests on the same day.
  • Is there any age criteria for discounts? Do children also get discount?
    Discounts are applicable for all guests who are or above 2 years of age for both World tours & Indian tours.
  • What is generally the size of a tour group?
    Generally the number of guest traveling varies depending on the destination. The average group size for World tour is between 40 to 47 and Indian tour is between 28 to 56. However, if a particular tour gets an overwhelming response or if it is a special tour like My Fair Lady or Second Innings tour then the group size may go beyond the aforesaid group size.
  • What is the difference between Child and Infant?
    Infant is any guest who is below 2 years of age whereas child is guest who is or above 2 years of age and below 12 years of age.
  • Is there any specific reason, why there is a remarkable difference in the price for an Infant & a Child for the World tours?
    Airlines have different airfares for both infant and child as per their defined age category. For infant, airfare is 10% of the adult airfare whereas for child, it is 75% of adult fare or at times child fare may be the same as adult fare. For child above 2 years we also provide separate coach seats for the entire tour .
  • Why is the World tour price quoted in Indian Rupees as well as in Foreign currency?
    This is because we incur expenses of the tour in two currencies. Your air tickets, visas, documentation, some part of land arrangements and miscellaneous expenses are done in Indian currency whereas your land arrangements like hotel booking, meals, coach, sightseeing, entrance tickets etc. are done in foreign currency.

On Tour

  • What are the modes of travel on tour?
    The modes of travel depend upon the tour which you book. Generally, we travel by Flight, Coach, Train, Cruise, Speed boat, Jet Foil, Cable Car, etc as mentioned in the itinerary. For more information refer respective tour itinerary page.
  • Are there any night journeys on tour?
    For flights we may have night journeys, but we normally avoid night journeys on tour as far as possible.
  • How hectic is the pace of the tours ?
    We have a wide range of products which are designed as leisurely paced to medium paced to fast. Most of the tours are medium to fast pace as we cover maximum must see sight-seeings, we do not have optional sight-seeings.
  • Do we have to walk a lot on tours ?
    Generally, we have to walk at sightseeing places, amusement parks and at the airports sometimes for a long distance, however the same will be timely instructed by the Tour Leader.
  • Do we have to wake up early on tours ?
    Unless otherwise specified by the Tour Leader for world tour, we normally follow 6-7-8 schedule i.e wake up at 6 am, breakfast at 7 am and departure at 8 am and for Indian tour its 7-8-9 schedule i.e. wake up at 7 am, breakfast at 8 am and departure at 9 am. However, the schedule may change as per the situation.
  • Do we get wake-up calls on tours ?
    Yes, you do get telephonic wake up call through the hotel automated system, however it is advisable to have your mobile alarms set to be on the safer side.
  • What if I reach late and miss a part of the tour ?
    Punctuality is of utmost importance when traveling in group. We do not want you to miss any part of the tour so please be on time and always follow the Tour Leader's instructions. In case, you miss any part of the tour, we are not responsible/liable and no refund shall be given to you in this regard.
  • What assistance is provided to a disabled person or a senior citizen, who needs special assistance on tour?
    A qualified companion must accompany the guest who needs such special assistance as individual assistance cannot be given to such guest by the Tour Leader considering he has to manage the entire group.
  • Can I take a wheelchair on tour? Will it be difficult while visiting places?
    Yes, you can bring your own wheel chair and move at most of the sightseeing places but a qualified companion must accompany guest who are traveling on wheelchair.
  • Will I get drinking water during sight-seeing?
    In most of the countries tap water is considered very safe and widely available. In-case, it is not so and wherever Karloyatra provides the same is mentioned in the respective tour itinerary page on the website
  • Will I get some time for my-self on the tour?
    Group Tour Itineraries are designed and planned in such a way that you should get to see maximum places, so you will get time only when you are back at the hotel. However, if you wish to skip any sightseeing, then you have to inform the Tour Leader accordingly, but you shall not get any refund for such services which you have not availed at your own discretion.
  • At a particular destination, can my relative join me on the tour?
    Yes, your relative is always welcome. S/he can join us on tour subject to your intimation to us at the time of your booking and payment of prescribed charges to make she/he eligible to join our tour and avail our services on tour.
  • Will Karloyatra recommend me where to shop on a tour ?
    Our Tour Leader will provide information about the shopping areas on tour, however s/he will not suggest/recommend / promote any particular shop, area etc. to you.
  • Can I use my credit card for shopping / personal expense while on an International tour ?
    Yes, you can use Internationally accepted Credit cards for shopping and personal expenses but kindly cross check with your Bank before effecting any transaction. We are not responsible/liable for any loss, fraud, damage, cheating etc., if any, occurs in such cases.
  • How can I stay in touch with my family and friends on a World tour ?
    While on tour, you can be in touch with your family and friends through a local calling card or local sim card as you may deem fit and desirable. You have to carry your mobile handset. We are not responsible for any charges levied by the international local authorities neither shall be responsible for loss of your mobile handset.
  • What assistance is provided, if I dis-continue the scheduled tour, on account of illness?
    If you fall sick on tour, kindly inform the Tour Leader immediately. The Tour Leader will assist you in making all arrangements for the medical aid, doctor on call etc. However, the expenses will have to be borne by you. Here, Insurance plays a major role hence we highly recommend that you should get yourself and your family insured adequately before travel.
  • Can I get medicine on a World tour?
    We highly recommend you to carry sufficient medicines along with you on tour. While packing, distribute them evenly in different bags to ensure that you have some medicine with you incase there is any delay in getting baggage or loss. However you do get medicines on tour but your doctors prescription for the same is a must.

Travel Arrangements

  • Can I upgrade my class of travel or airline?
    Yes, you can upgrade your class of travel or airline as per the availability and on an additional cost. Please inform the same at the time of booking.
  • Can I request for a window seat or seat with more leg space?
    Yes, you can request for a window seat or seat with more leg space or an aisle seat at the airport check in counter. It will be provided by airline as per the availability.
  • Would the airline have provision for a wheelchair?
    Yes, airlines have provision but it is limited hence you need to inform us at the time of booking. Few airlines also have certain charges for wheel chair. Wheelchair is subject to availability and at the discretion of the airline.
  • Can I book my own air tickets and join your tour?
    Yes, for all tours of Karloyatra you have a facility of joining the tour at the first destination and leaving the tour at the last destination. For such tours, you get a special joining and leaving price. Joining and leaving guest (J/L) is the one who books the escorted group tour of Karloyatra without taking the services of visa, insurance and main air travel ticket to reach the first destination of the tour and leaves the tour from the last place of Sightseeing / Restaurant / Hotel / Airport to reach his/ her hometown.
  • How much baggage is allowed per ticket?
    At present for most of the destinations, it is 20 to 25 kg for cargo and 6 to 7 kg for handbag per ticket but it does vary with the airline. For guest traveling to US at present baggage is controlled by Piece Concept. Under the Piece Concept, passengers are permitted per ticket to check two bags with a per-bag weight of up to 23 kg for Economy Class. However for internal flights there is no free baggage allowed, your 1 check in baggage cost is paid by Karloyatra but the second check-in baggage if any has to be paid by guest. Also due to security reasons during internal flight the bags cannot be locked, same will be timely instructed by the Tour Leader on tour. Hand baggage of 7 kg is allowed for both international and internal flights.
  • Can I do a telephonic or an internet check-in on the day of departure?
    Most of the airlines in case of groups prefer check-in at the airport check in counter only.

Indian Tours

  • Does Karloyatra book our journey tickets for Indian tours?
    Yes,Indian tour price includes air or railway tickets. We book for your air travel only. However, we also have Air to Air tours where the tour price is inclusive of to and from air ticket cost.
  • If I book my own railway /air tickets, do I have to submit a copy to Karloyatra?
    If you book your own railway / air tickets then the ticket details must be shared with the travel Consultant.
  • Will Karloyatra assist for one way journey tickets?
    Karloyatra will assist you with one way tickets for regular tours but for Air to Air packages guest has to take to and fro ticket. They cannot opt for only one way ticket as the to & fro ticket fare is included in the tour price.
  • How much baggage is allowed per ticket?
    At present, depending upon the airline, most of the airlines are allowing 15 Kgs of Cargo bags per ticket and 05 Kgs of Handbag per ticket. In addition to hand baggage, one personal item like Laptop or ladies purse is allowed. However, due to security reasons for Jammu and Srinagar flights the hand baggage also goes along with the check in baggage and only laptop or digital camera is permitted inside the aircraft.
  • Do I need to carry any ID proof while traveling?
    Yes, all tourists traveling by air / rail for Indian tours have to carry photo identification proof in the form of driving license, election ID card, PAN card, passport and for students their school / college ID card. Also, at certain sightseeing places in India any Identity proof (except PAN card) is a must which is mentioned on the respective tour itinerary page on our website .

Coach

  • How is the seat allocation in the coach?
    Seat numbers in the coach are allotted on the booking priority, first come first serve basis. Seat numbers 1, 2, 3 and 4 in each coach are reserved for the Tour Leader / Guide and are Premium seats. Further seat allocation is done as per the booking priority and the same is informed by the Tour Leaders on tour.
  • How can I get first seats in the coach?
    You need to book as early as possible to get the first seats in the coach. However, for selected World tours, seat number 3 , 4 are reserved as premium seats which can be booked subject to availability and at an additional cost. Premium seats cannot be availed if the tour is full.
  • How many hours approximately is the road journey everyday? Do we have frequent stops en route?
    The road journey is completely dependent on the tour itinerary and number of places covered . The driving distance varies for each tour. You get sufficient halts during the journey.

Meals & Beverages

  • What type of meals are included on tour?
    As per the tour itinerary requirement, there is a preset menu. We serve vegetarian food along with 1 non vegetarian dish. Breakfast is continental and meals are Indian with an occasional addition of Fast/Local food.
  • Can I request for a special meal?
    Yes, special meal like Jain meal (No onion garlic), Fasting meal- as per availability and Baby meal can be arranged subject to prior intimation. In case of baby meal we provide tin milk, plain dal and rice only, during meals as per the itinerary. For in between requirements of baby we recommend you to carry sufficient baby food along with you.
  • Do you have a cook or caravan facility on world tours?
    For World tours, we generally have meals at Indian restaurants as it gives you an opportunity to enjoy a different ambiance and is comfortable. At times, we do give packed food too depending upon the itinerary.
  • I am an avid tea consumer, do you have provision for the same ?
    You can have tea /coffee at the time of breakfast. Also, at various sightseeing places we provide tea/coffee/ice cream/soft drink etc which is mentioned in our itinerary under Extra Toppings. Karloyatra also provides you instant tea/coffee sachets with which you can have tea / coffee in your room whenever you want for World Tours.

Documentation

  • Do I need a passport to travel ?
    Yes, Passport is mandatory for any international travel.
  • If I do not have a passport, will Karloyatra assist for the same ?
    If you do not have a passport you can apply for the same online on www.passportindia.gov.in if you are an Indian National, however Karloyatra does not assist for the same.
  • With my maiden name reflecting on the passport, can I book the tour with my married name?
    It is important that the tour booking should be done as per your name on the passport as all further travel arrangements are booked accordingly and passport is the only valid document abroad for verification.
  • What is Visa and how should I obtain the Visa?
    VISA is the short form for Visitors Intending to Stay Abroad. It is a permission granted by the high commission or consulate of the country you wish to visit. For certain countries, you have to go for personal interview too. Karloyatra will assist you in filing the visa application. The visa facilitation fees are included in the tour price.
  • What is the possibility of getting a VISA?
    Granting or Non-Granting of a Visa solely depends on the respective Consulate/ Embassy. We just assist you in filing the application for the Visa. We neither assure nor guarantee the Visa to anyone since the same is beyond our control.
  • If due to Visa rejection I need to cancel my travel plan then do I get a refund?
    Yes, you can get a refund after deducting the Visa application fees and cancellation charges, if any.
  • Do I need Overseas Travel insurance?
    It is advisable to acquire adequate Overseas Travel Insurance cover for protection from any possible risks such as damage, loss, accident or injury to life etc on tour. For Europe and Dubai tours, the insurance is included in the tour price for those aged up to 59 years for the duration of the tour. Guest above 59 years of age will have to pay the difference on the insurance premium as applicable.
  • If I extend my holiday after or before the scheduled tour then how about my Visas/Insurance?
    The Visa or Insurance included in the tour price is only for the tour duration. For your extended holiday we will process your visa or insurance accordingly, you just need to pay the difference.

Tour Leader

  • Does the Tour Leader assist us on the entire tour?
    Yes, the tour leader will assist you throughout the tour and this is one of the USP's of Karloyatra. However, they are not responsible for baggage or any kind of personal belongings.
  • In which language/s will the Tour Leader communicate with us on tour?
    The Tour Leader will preferably communicate or give instructions on tour in Marathi, Hindi and English.
  • Generally how many Tour Leaders are allotted to a group tour?
    For World tours, we have 1 Tour Leader for the entire group where as for Indian Tours, 1 Tour Leader with 1 or 2 Tour Assistant depending upon group size.

Booking Amount

  • How many days prior to the tour should I do the booking?
    We recommend you to book your tour at least 9 months prior to the scheduled departure date as most of our tours fill up 6 months in advance. For Indian tours, railway booking opens 120 days prior to the departure date. However, if you book early you can avail of the advance booking discounts, priority in the coach etc.
  • How can I book a tour?
    You can book your tour at any of the karloyatra’s preferred sales person or Karloyatra Franchisee. Refer to our world showcase or click here for the listing of our offices and Franchisee. If guests are residing out of India, they can book their tour online through App or www.karloyatra.com.
  • What are the documents required to book a tour?
    To book a world tour, you need passport with 6 months validity subsequent to the scheduled departure date of the tour and with sufficient number of blank pages for visa purposes. You also need to pay a registration amount depending on the tour price. Where as for Indian Tours identification proof and registration amount is required for detailed information on the booking procedure click here.
  • Do I need to pay the entire tour price lump-sum while booking?
    If you pay the tour price at one go 60 days prior departure. It is not mandatory though, you can pay the registration amount to book and pay the balance payment later.
  • If I am an NRI, can I book your regular Indian tour?
    Yes NRI's can book any of Karloyatra's Indian Tours. We have separate NRI tour price in USD for all Indian tours. Kindly refer the Tour Price section of respective tour itinerary page .
  • Can my son/daughter residing abroad sponsor my tour by paying in their currency? If yes, then how?
    Yes, they can pay the same by Telegraphic Wire transfer but only in USD, Euro and AUD currency. Any transaction charges levied by the bank will be borne by you / your son / daughter. For detailed information on making a payment from overseas .

Post Booking

  • How can I check my payment and billing details?
    You can check your billing and tour related information online, for the same click here . Then, type your log in ID which is your tour code and form number and the password is printed on your payment receipt.
  • Prior to tour departure is there any information provided?
    We do give pre-departure information sheet once you book a tour which consists information about the destination, things to carry, weather, shopping etc. It is also available on the website under post booking information.
  • Do we get any confirmation call of our scheduled departure?
    Yes, 2 to 3 days prior to your scheduled departure we give a call to inform the reporting time and place.
  • Once we are on tour, are our relatives informed about our safety?
    Once you reach the first destination, we intimate your relatives through a Call and SMS on the number that have been provided by you while booking the tour. Also, we provide 2 sets of hotel list so that one copy is kept with your relatives and they can contact you at the hotel directly.
  • In case of emergency whom can I contact?
    During emergency, you may call on the below mentioned Karloyatra's Emergency numbers:- 9960000642 or 9890033906

Foreign Exchange

  • Do I need to carry multiple currencies as per different countries visited on the tour?
    USD / EURO are universally accepted currencies and easily exchangeable in any part of the world. No need to carry multiple currencies. You can carry the local currency of the visiting country worth $50 for miscellaneous expenses and if in emergency.
  • How much foreign exchange can I carry on tour?
    As per RBI circular, the Basic Travel Quota per financial year is US $10000 per person for private visit and US $25000 for business visit.
  • Is it advisable to carry foreign exchange in Cash on tour?
    You can carry cash but we advise you to carry American Express Travelers Cheques as it is accepted around the world. It is safer than cash and if lost or stolen can be replaced worldwide, usually within 24 hours. Travelers Cheques also enable you to budget, track and control your travel expenses easily. Also, we have Forex Card which is a magnetic strip based Prepaid Card usually introduced in partnership with Visa International or Master Card International, which offers you a convenient and secure way to carry your foreign exchange.
    For details regarding Foreign exchange

Refund

  • How can I use my refund amount for Future Tour?
    Future Tour Discount Letter ('FTDL') is better option compared to refund as it fetches more benefits to you. It can be used for any tour & reframe- transferable to your blood relatives,on provision of NOC.
  • After paying once, will I get refund of the tour cost?
    In case of cancellation of your tour by the Company, you will get the refund of actual amount paid by you. But if you cancel the tour, the cancellation charges will be applicable as per the below mentioned cancellation policy:-
  • Flight / Train cancellation charges + 30% amount of total package. For tours including train travelling, if tour is cancelled before 120 days, only 30% amount of total tour package will be deducted.
    Number of days prior to departure applicable to written cancellation application is received by the company Amount of Cancellation charges % on total tour price must be paid by the Guest/s'
    30 -15 days 80.00%
    14 - 04 days 90.00%
    03 - 01 days 100.00%
    On the day of departure 100.00%
    On Tour 100.00%
    On Tour Above cancellation charges will apply on the Total Tour Price (INR + Forex) excluding the discount
  • Is the Registration amount refundable?
    The Registration amount paid at the time of booking, is non refundable & interest free. However, to ensure your booking at given price & allowed discount, you need to pay the entire amount of initial deposit amount in stipulated time line.
  • Can I transfer my Refund amount to any other tour or to my friend's or relative's tour?
    Yes, your refund amount is transferable to your other tour. Incase, if you want your refund amount to be transferred to that your friend's or relative's tour, we'll need a duly signed Authority Letter from you.
  • Is my refund amount adjustable against any part - cancellation?
    No, the refund amount is not adjustable against part cancellation.
  • How much time does it usually take to process a refund?
    Ideally, it takes 4 - 5 working days to process refunds,once the guest agrees on refund amount. However, to derive the best amount of refund, it takes additional operational time to deal with airlines, hoteliers etc.
  • What is be the mode of payment in case of refund?
    Ideally, the refund amount is credited using the same mode of payment that you had used to book the tour, the only exception in this case is if you had used Cash/Demand Draft in which case, the mode of payment for refund will be 'Account Payee' cheque only. In case of Credit Card, the transaction would be reversed accordingly, considering the bank charges/Service charges on Credit Card payments which is non-refundable.
  • Are online refunds possible, if yes, what's the process and who will bear the transaction cost?
    Yes, online refunds are possible, if the booking was done online. If Karloyatra cancels the tour for whatsoever reason, then the entire tour cost will be refunded.